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2. Moving into a new house outside our service area
If we can’t keep you connected at your new address, you should cancel your account with us. To cancel you must provide us with a written request, either by:
* Post to
600 Thompson Road
Sandhurst VIC 3977
* Via Email (firstname.lastname@example.org)
* Logging a Support Request on this site
Your cancellation request must contain the name of the Account Holder, the residential address where the services are connected, and the date you wish to have your service(s) disconnected.
For operational reasons, the service disconnection must be conducted during normal business hours. If you nominate a day which does not fall in to this category, your request will be processed during the following business day.
Upon receipt, you will receive a confirmation response notifying you that your request has been completed.